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Captioning Services

The Center for Disability & Access is pleased to offer captioning services of course content for approved CDA registered students free of charge. Contact your CDA advisor to find out if you qualify.

Get access to more info and training on captioning on Canvas! (click here)


Closed Captioning (CC)

Closed captioning is a the process of displaying text on a visual display (TV, monitor, etc.). Typically the text is a transcription of the audio portion of a program as it occurs, sometimes including descriptions of non-speech elements.

  • The term "closed" (versus "open") indicates that the captions are not visible until activated by the viewer using a menu or remote.
  • Captions are stored in a captions file (we use .srt) which also includes a time-code for syncing the captions with the video. Many video players will play a captions file with your video.

Open captions

If a video has open captions, the captions are permanently displayed on the video and cannot be turned off.


Captioning Requests

Captioning requests should be made at least 10 days in advance of when the video is needed.

Please e-mail requests for captioning services to:

Chris Green
Assistive Technology Manager
(801) 587-8316


If requesting for a student in a University course, please include:

    • Title(s) of the videos
    • Course name and number
    • Student's name
    • Whether you would like open or closed captions
    • Video file or info on how we can access the video (web link, Canvas info, cloud service)
    • Date the video will be used in the course


If requesting for a University department, please include:

    • Title(s) of the videos
    • Department name and contact name
    • Whether you would like open or closed captions
    • Video file or info on how we can access the video (web link, Canvas info, cloud service)
    • Date the captioned video will be used

For University departments, captioning services from the Center for Disability & Access are provided for a fee. Please contact us for more information.


Audio/Video Transcription Services

We will also accept requests for transcripts of audio and video material.


Captioning Services Delivery:

Delivery of captioned videos or caption files will depend on the project. Most are delivered by one of the following:

    • Kaltura video server (for University course videos)
    • Amara web captioning service (For YouTube videos)
    • MediaSpace
    • Digital file (cloud delivery or pickup)



For YouTube videos hosted on an account other than your own, we will use to play the captions over the video. In some cases it is possible to contact the owner of the channel and have them update the video with the caption file.

If you are the owner of the YouTube account where the video is posted, you can easily upload the caption files. See our help page on Canvas for more information: 



Questions or comments? Contact us:

Chris Green
Alternative Format Manager
Phone: 801-587-8316


Center for Disability & Access
(801) 581-5020

Last Updated: 8/15/16